Privacy Policy

1. Our Commitment to Your Privacy

TaxChat Australia Pty Ltd (ABN 38 694 746 711) is committed to protecting the privacy of your personal and financial information. This policy explains how we collect, use, and protect your data in relation to TaxChat, the Tracker application and our integrated tax services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

To provide the Tracker service, we collect:

• Identity Data: Name, email address, and account credentials.
• Financial Data: Scanned receipts, expense categories, asset details, and warranty information.
• Tax Identifiers: If provided, your Tax File Number (TFN) and income details.
• Payment Data: We use Stripe to process payments. We do not store your full credit card details on our servers; they are handled securely by Stripe in accordance with PCI-DSS standards.

3. How We Use Your Data

We use your information for the sole purpose of providing our services:

• Processing and categorizing your receipts using AI-OCR.
• Maintaining your digital asset and warranty register.
• Facilitating the seamless transfer of data to your registered Tax Agent via the Tax Chat platform.
• Managing your subscription and processing payments.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Period.

4. Data Security & Storage

As a provider of tax-grade infrastructure, we implement bank-level security:

• Encryption: Data is encrypted both "in transit" (SSL/TLS) and "at rest" (AES-256).
• Onshore Hosting: In compliance with ATO requirements for Digital Service Providers, all sensitive Australian tax data is hosted on secure servers located within Australia.
• Access Control: Only you and your authorized Tax Agent (upon your explicit consent) can access your financial records.

5. The "Caged AI" Protocol

Our AI orchestration engine is designed for compliance. While we use advanced language models to assist in categorization, your sensitive identifiers (like TFNs) are masked or encrypted before processing to ensure that third-party AI interfaces never have access to your raw identity data.

6. Disclosure of Information

We only disclose your information:

• To your nominated Registered Tax Agent to facilitate your tax return.
• To our technology partners (like Stripe for payments or GovReports for lodgment) only to the extent necessary to perform the service.
• Where required by law or the Australian Taxation Office (ATO).

7. Your Rights

You have the right to access, correct, or delete your data at any time through the app settings. You may also withdraw your consent for data sharing, though this may limit our ability to provide certain features like automated tax return preparation.

8. Security Verification (Cloudflare Turnstile)

This website uses Cloudflare Turnstile in invisible mode to protect our contact and registration forms from automated abuse. Turnstile verifies visitors silently — no CAPTCHA puzzle is shown. As part of this verification, Cloudflare may process limited browser and device signals in accordance with their privacy practices.

As required by Cloudflare, we reference the Cloudflare Turnstile Privacy Addendum , which forms part of Cloudflare's overall privacy commitments.

9. Contact Us

For any privacy-related inquiries or to lodge a complaint, please contact our Privacy Officer at: privacy@taxchat.com.au